If this is your first visit to TrioPetCare, click on the Register button in the top right, or after checking out if you have decided to buy something. You will be required to fill in your details during the checkout section.
Sometimes we do run out of stock even of the most popular items and we have to wait for our suppliers to deliver them. We will always either notify you online if a product is out of stock or remove them completely if they will take longer to restock.
Send us a message, there may be a fault in our system that needs addressing! Give us a call at +971 04 456 4545, or visit our Contact Us page here!
Currently, our business is entirely online and is not open to in-person shopping. We are planning to expand in the future, but for now we are strictly online.
Once your order has been placed, our logistics team will start planning a delivery time for you. They will call you to arrange a time that is convenient to you. We will take into account any special requests such as particular delivery times. Most orders can be delivered the following day.
You can specify a delivery time, however, our logistics team will confirm if your requested time can be achieved as the timings are planned based on location and using the most economical route possible in order to ensure speedy delivery to all customers.
Give us a call at +971 58 832 2861 and speak to one of our logistics team. Our phones are manned from 7am to 9pm Saturday to Thursday and from 12 noon to 9pm on Friday. Please have your order number ready.
I won’t be at home at the designated delivery time. Can I nominate another person to collect the goods on my behalf?
Of course you can. Please specify this when ordering under the CUSTOMER NOTE and please be sure to include their name and phone number so that we can call them as well. Cash payment or cheques can be left with them however, credit/debit card payments can only be made by the card holder.